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By Pete, April 8, 2008 6:14 pm

So I was trying to setup a read-only FTP account to my web/web server, but there wasn’t such an option in my control panel tools. Here’s the conversation (I have taken out the operator’s last name and also the security authentication process), please keep in mind that about 10 minutes had elapsed between each of her responses:

pete: hello?
Sheila P.: Hi Pete, My name is Sheila P., how are you today?
pete: i’m ok
pete: i have a question regarding the ftp function of my website
Sheila P.: Yes, sure.
— Security Authentication Process —
pete: anyways – i created a new user today
pete: and i was wondering if i could limit the user to just a read only account
pete: on the ftp server
Sheila P.: Could you please elaborate your issue in more specific so that I can assist you?
pete: i just created a new user in the ftp function of my control panel
pete: i want to limit the new user (which i just created) to have only the right to access the files
pete: as opposed to have the right to read AND write
pete: is there a way i can do that?
pete: there’s no such option in the ftp function in the control panel
Sheila P.: In order to allow the rights to read and write you need to give the File Permission.
pete: for the user?
Sheila P.: Do you wish to give a File Permission to a particular file?
pete: no. i’m trying to limit a particular ftp user’s rights
Chat InformationChat session has been terminated by the site operator.

I got the online equivalent of getting hung up on by freakin’ tech support!! I probably should have “hung up” after I saw that I wasn’t chatting with India or maybe even after the file permission topic getting brought up, but I was hoping that they’d have someone a little bit more knowledgeable on the other end of this tech support chat.

Personally, I thought I did a pretty good job of asking a very specific question to tech support. So was it me? Or did Sheila accidently trip and closed the window?? I would have gladly accepted “that’s not a function that we have available at the moment” or “I don’t know, let me transfer you to someone who does”. I wonder how many times Sheila trips and closes windows all day.